If you are regularly selected for additional screening or face other difficulties with security while traveling, you may want to look into the Traveler Redress Inquiry Program (TRIP). TRIP is managed by the Department of Homeland Security (DHS) and aims to address these difficulties that travelers have experienced in transportation hubs or crossing the U.S. border. In the vast majority of cases, these complaints arise out of a traveler’s name or personal information that is similar to someone else in the government’s systems. This program is not meant to address mishandled luggage or other customer service issues.
People who have been denied or delayed airline boarding, denied entry into or exit from the U.S. or who have been repeatedly referred to additional screening are eligible to file an inquiry to seek redress for these injuries. DHS states that TRIP applies when you were denied or delayed boarding; if a ticket agent “called someone” before giving you a boarding pass; or if you were told that your fingerprints were incorrect or of poor quality, your photo did not match the travel document, your personal information was incomplete or inaccurate or that you are on the “No Fly List.”
If these requirements sound familiar and apply to you, you may submit a complaint to DHS either online or by mail. You may also submit a complaint on behalf of someone else. DHS suggests that you fill out the form online, rather by mail, since this will cut down on processing time. Additional documents must be provided. U.S. citizens must provide a copy of an unexpired U.S. passport. Citizens without a passport must submit a copy of at least one unexpired government-issued photo identification document. Minors need only a copy of a passport or birth certificate. Non-U.S. citizens must provide copies of the biographical pages of an unexpired passport or identification document and/or copies of U.S. government-issued documents.
Once you submit your complaint, DHS TRIP will automatically assign you a Redress Control Number that can be used to track the status of your inquiry. You will be able to track your inquiry throughout the process. Be aware that DHS may request additional documentation or information. After your inquiry is completed, the Redress Control Number can be used to make airline reservations. This may help avoid future security screening issues.
Completing this process does not guarantee that your travel experience will improve, however the complaint process is free and easy to maneuver. The government will be unable to reveal specific information about your inquiry due to the sensitive subject matter.
If you have questions on immigrating to the United States, please contact our office to schedule a consultation with one of our attorneys today!
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