USCIS has announced it is expanding its Information Services Modernization Program to key locations in Los Angeles and Detroit this year, to Newark, Great Lakes and San Francisco by the first quarter of 2019, and to all offices by the end of 2019. The Information Services Modernization Program will provide general how-to information, and allow applicants to check the status of their case status through the USCIS Contact Center. The program will end self-scheduling of InfoPass appointments by allowing applicants to obtain their case status and other immigration information without having to visit an office in person.
Since the program’s launch in March, the program has improved emergency services that can only be provided in person. In addition, USCIS says that this program will allow its agents more time to process applications, which will lead to shorter wait times.
USCIS has determined that most in-person appointments could have been handled by calling the USCIS Contact Center or checking their website. This modernization will allow the applicant to quickly and easily get information about their application. In addition, under the Information Services Modernization Program, when it is determined that an applicant needs an in-person appointment, USCIS Contact Center personnel will assist in scheduling an appointment.
The Buffalo USCIS Office can expect the Information Services Modernization Program by the end of 2019.
If you have questions on this, please be sure to contact Berardi Immigration Law to schedule an appointment with one of our attorneys today.