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Traveler Redress Inquiry Program Q&A

The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is the point of contact for individuals who seek information or resolution regarding difficulties they experienced during travel screenings. Some of the more common issues include watch list issues, screening problems at ports of entry, unfair or incorrect delays, boarding denials, or issues in being identified for additional screening. This program is part of the DHS effort to welcome legitimate travelers while still securing the country from those who want to harm us.

Q: What travel-related issues does DHS TRIP help resolve?

A: DHS TRIP is designed to help travelers resolve a number issues, including:

  • Not being able to print a boarding pass from an airline ticketing kiosk or the internet;
  • Being denied or delayed in boarding;
  • Inquiries as to why the ticket agent “called someone” before handing you a boarding pass;
  • You were told that your fingerprints were incorrect of or poor quality;
  • You were told your photo did not match your travel document;
  • You were told your personal information was incomplete or inaccurate;
  • You were told you are on the “No Fly List”;
  • You want to amend a traveler record because of an overstay as a result of not submitting the required I-94 when exiting the U.S.;
  • You want to ensure your biometric record in the DHS system is corrected if inaccurate;
  • If you believe you were unfairly detained during your travel experience or unfairly denied entry to the U.S.; or
  • You believe the U.S. government’s records of your personal information is inaccurate.

Q: What travel-related issues does DHS TRIP not cover?

A: The DHS TRIP program does not address travel issues related to mishandled bags or poor customer service.

Q: What if I have a travel issue that isn’t addressed by DHS TRIP?

A: If you have a travel issue unrelated to those addressed by DHS TRIP, you may consult with TSA or CBP.

Q:  What is the No Fly List?

A: The No Fly List is a subset of the U.S. government Terrorist Screening Database that contains the identity information of known or suspected terrorists. This database is maintained by the FBI and used by TSA, and other government agencies, to determine if an individual is prevented from boarding an aircraft when flying within, to, from, and over the U.S.

Q: How does DHS TRIP work?

A: First, you file a redress request. This request is then transferred to the appropriate office for review and adjudication. It is important to keep the redress control number you are assigned when applying for redress, as this ticket can be used to look up your complaint status online and to book airline tickets after you complaint is resolved.

Q: How do I apply for redress?

A: DHS TRIP uses an online form that can be completed in just a few moments. A complaint form can also be submitted by mail. The mail-in form can be found here: https://Users/davidlewis/Sites/berardi/app/ It is important to keep in mind that you may need to submit supporting documents when submitting a redress request. A list of the required documents can also be found using the link above.

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